Your WindFire Designs order has been completed through
PayPal.
Here is what happens next:
PayPal will send you an email about the transaction and
it will contain a transaction number. If you do not see
this email, check your folder for spam or junk mail
filter.
Here at WindFire Designs, we are notified immediately of
your order via an email from PayPal. The email tells us
exactly which items you ordered, and contains your name
and your shipping address.
Shipping:
Within a business day or two, we will log into PayPal
and print a shipping label for your order.
The moment we create your label, PayPal will send you
another email telling you that we've shipped your order.
This email will contain a tracking number for the US
Postal system.
The label we print will go to our shipping table where
we will prepare your items. We will then hand your
package to our postal carrier.
Q: I never received any confirmation for my
transaction?
A: PayPal is supposed to send an email for any completed
transaction, and another email when we print a shipping
label for that order. While on rare occasions, PayPal
could fail to send these emails, it is far more common
that they are filtered into a spam or junk mailbox by
accident. Check there first.
Q: I got a shipping notification (yay) but the
tracking info on the Postal website doesn't show
progress?
A: Two things might be going on: 1, it's possible that
the shipment hasn't left our shop. Usually packages take
a day or two to process with us before their first
postal scan. 2, the postal system doesn't always scan
packages exactly when they are picked up. If this
happens, tracking won't work very well until it reaches
the next hub. In every instance we've looked into this,
the package is eventually scanned and remains on
schedule.
Q: [International] I ordered, and I live in a
country other than the U.S. When can I expect my
order to arrive?
A: On our side, everything is the same. However, once
the package leaves the U.S. Post, then the tracking,
customs fees, and delivery dates for international
packages become a grey area. Sometimes customs fees are
assessed, sometimes not. You might be notified in your
mail that you have a package waiting to be paid for and
picked up — keep an eye out for customs notifications —
or it might just show up. Normally, customs fees are a
small percentage of the package value, similar to tax
rates. Packages shipped to anywhere in the world are
almost always delivered within 3 weeks, often
sooner—even if tracking becomes un-useful.
